At London Physiotherapy, we kindly ask for a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice, or missed appointments, will be charged the full session fee.

This policy helps us manage our schedule efficiently, ensures fair access to appointments for all patients, and respects the time of our professional staff.

You can cancel your appointment using the link in your confirmation email — this link remains active until 24 hours before your scheduled session.

We understand that emergencies can happen. In genuine cases, we may waive the cancellation charge at our discretion.

If you’re claiming through private health insurance, please note that most insurers do not cover unattended or late-cancelled appointments. You are responsible for any outstanding balance if your session is not pre-authorised or covered by your policy.

Thank you for your understanding and cooperation — it allows us to continue providing high-quality, accessible care to everyone who needs it.